Product & Experience Design
As a Product Design Lead, I was responsible and accountable for all design outputs from research, workshop, experience mapping, prioritisation, prototyping and UI design. I also managed a small team of a product designer and a UX researcher (intern) and established a user-focused ways of working with an agile delivery team and business stakeholders.
We delivered a set of updated operational processes against the system based on user feedback. The outputs were validated with senior stakeholders to ensure governance, alignment and meet business goals.
🏆 Impact:
- Enable delivery and strategic teams to approach roadmap, get assurance and set benchmarks with user needs and research evidence
- Increased product efficiency by 15%, reducing manual processes and pressure in internal teams.
- Set a strategy and implementation plan to increase operational benchmark by 100% in phased releases