51.5072° N, 0.1276° W 🇬🇧
Product & Experience Designer
Experience and Product Designer

Leading UX design conversations and workstreams to prove UX values and improve user experience for front-end and back-end users. 

Design Lead @ Social Work England / Zone Digital (Cognizant DX)
2022 – present

I established user-focused ways of working, grew the design discipline from 1 to 3 teams and made design a strategic partner to enhance the user experience for both front-end and back-office users. The features include case and communication management and search the register. 

🏆 Enable delivery and strategic teams to approach roadmap, get assurance and set benchmarks with user needs and research evidence. 🏆 Increased product efficiency by 15%, reducing manual processes and pressure in internal teams. 

©Jennifer Ku 2023 
Due to the sensitive nature of the industries I worked in, I cannot publish the content in details. Get in touch so I can walk you through what I did and how I did it. Can’t wait!  ︎