Improving processes and experience by designing a user first back-end system 

Senior Product Designer @ Discover Financial Services / Zone Digital (Cognizant DX) 
2021
 

From conducting user research, creating UX flows and prototyping, I help the organisation to move from a manual back-end process system into a new digital product. I contributed to the new design system with new tested components and fostered collaboration between in-house team and engineering through workshops, opening conversations and breaking down silos. 

Impact:
🏆 Transformed the organisation from a paperwork system into a collaborative digital product that aimed to help increase efficiency, satisfaction, security and content integrity 🏆 Enabled Product Owner to incorporated user insight into the product vision and roadmap